Delivery & Returns

We dispatch all orders within 1–2 working days of receiving payment via Royal Mail. Orders are shipped to UK addresses only.

Shipping is included in the product price unless stated otherwise on the product page.

Working days are Monday to Friday, excluding bank holidays.

We want you to be happy with your purchase. If you're not completely satisfied, you can return most items within 30 days of the delivery date.

Conditions for return

• Items must be unused and in their original condition.
• Items must be in their original packaging where possible.
• Proof of purchase (order confirmation email) is required.

How to return

1. Email us at orders@northernhiker.com with your order number and reason for return.
2. We'll reply within 2 working days with return instructions.
3. Post your item back to us — we recommend using a tracked service.

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Once we receive and inspect your return, we'll process your refund within 5 working days. The refund will be applied to your original payment method.

You'll receive an email confirmation once the refund has been processed. Please allow a further 3–5 working days for the funds to appear in your account, depending on your bank.

If you've received a faulty or incorrect item, please contact us straight away at orders@northernhiker.com. We'll arrange a free return and either send a replacement or issue a full refund.